Terms of Service

By accessing, browsing, or using the website and services of Telecom Tower Services ("Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy and Disclaimer, which are incorporated herein by reference. These Terms constitute a legally binding agreement between you and Telecom Tower Services regarding your use of our website, services, and any related communications.

If you are accessing or using our services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to that entity. If you do not have such authority, or if you do not agree with all of the terms and conditions set forth herein, you must not accept these Terms and may not access or use our website or services.

We reserve the right, at our sole discretion, to modify, amend, or update these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our website or services following the posting of changes constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically for updates.

Telecom Tower Services provides comprehensive telecommunications infrastructure solutions to commercial clients, government agencies, wireless carriers, and other organizations. Our services include, but are not limited to, telecommunications tower installation and construction (including guyed towers, self-supporting lattice towers, monopole towers, stealth towers, and rooftop installations), tower maintenance and inspection programs, structural modification and upgrade services, site surveys and feasibility assessments, telecom equipment sales and procurement (including antennas, coaxial and fiber optic cables, RF connectors and combiners, baseband units, remote radio units, power systems, and safety equipment), emergency network restoration and disaster recovery services, and technical training and certification programs for tower climbing and safety.

All services are subject to availability, site conditions, permitting requirements, and the execution of appropriate service agreements or purchase orders. The specific scope, deliverables, timelines, and pricing for each project will be detailed in a written quotation, proposal, or contract executed between you and Telecom Tower Services. Descriptions of services on our website are provided for informational purposes only and do not constitute binding offers or contractual commitments.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, including the availability of any features, databases, or content, without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of our services.

Certain features or services on our website may require you to create an account or register by providing accurate, current, and complete information about yourself or your organization. You agree to update your account information promptly if any of the information you have provided changes. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account, whether authorized by you or not.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with these security obligations. You may not use another user's account without permission, nor may you create multiple accounts for deceptive or fraudulent purposes.

We reserve the right to suspend or terminate your account, refuse service, remove or edit content, or cancel orders at our sole discretion, including if we believe that your conduct violates these Terms, infringes on the rights of others, or is otherwise harmful to the Company, other users, or third parties.

All quotations provided by Telecom Tower Services are valid for the period specified in the quotation or, if no period is specified, for thirty (30) calendar days from the date of issue, unless otherwise revoked or modified by us in writing. Quotations are based on the information provided by you and are subject to change if the scope of work, site conditions, regulatory requirements, or other material factors differ from those originally disclosed. Prices quoted are exclusive of applicable taxes, shipping, insurance, and other charges unless explicitly stated otherwise.

An order is not considered accepted until we issue a written order confirmation or begin performance of the services. We reserve the right to decline any order for any reason, including product unavailability, errors in pricing or description, or concerns about creditworthiness. Once an order is accepted, any modifications, cancellations, or changes to the scope of work must be agreed upon in writing by both parties and may be subject to additional fees or adjustments to the project timeline.

You are responsible for reviewing all quotation documents, proposals, and order confirmations for accuracy and completeness before acceptance. Any discrepancies or concerns must be raised with us in writing prior to acceptance. Acceptance of a quotation or placement of an order constitutes your agreement to these Terms and any specific terms set forth in the applicable quotation, proposal, or service agreement.

Payment terms will be specified in the applicable quotation, invoice, or service agreement. Unless otherwise agreed in writing, all invoices are due within thirty (30) days of the invoice date. We accept payment by check, wire transfer, ACH transfer, and major credit cards as specified in our invoicing documentation. All payments must be made in United States Dollars unless otherwise agreed upon in writing.

For certain projects, particularly large-scale installations or custom equipment orders, we may require a deposit or advance payment before commencing work or placing orders with manufacturers. The deposit amount and schedule will be specified in the project quotation or contract. Failure to make timely deposit payments may result in delays or cancellation of the project.

Late payments are subject to a service charge of 1.5% per month (or the maximum amount permitted by applicable law, whichever is less) on the outstanding balance. We reserve the right to suspend ongoing services, withhold delivery of equipment, or terminate contracts for accounts with overdue balances exceeding sixty (60) days. You are responsible for all costs of collection, including reasonable attorneys' fees, for any amount not paid when due.

Project scheduling is subject to availability of personnel, equipment, materials, and favorable weather conditions. We will work with you to establish a mutually acceptable project timeline, but all dates are estimates and subject to change. You are responsible for ensuring site access, obtaining necessary property owner consents, and securing any required easements or rights-of-way prior to the commencement of work. Delays caused by your failure to provide adequate site access or necessary documentation may result in additional charges and schedule adjustments.

Site preparation requirements, including clearing, grading, access road construction, and utility coordination, are the responsibility of the client unless explicitly included in the service agreement. The client must ensure that the site is safe, accessible, and free from hazardous conditions before our personnel arrive. If our team encounters unsafe conditions or obstructions that prevent work from proceeding, we reserve the right to suspend work and bill for standby time and additional mobilization costs.

Any changes to the scope of work requested after project commencement must be submitted in writing and will be processed as a formal change order. Change orders will be priced based on the additional labor, materials, equipment, and time required, and must be authorized in writing before the changed work begins. Project completion is subject to final inspection, testing, and acceptance by the client in accordance with the acceptance criteria defined in the service agreement.

All equipment sales are subject to the manufacturer's standard warranty terms, which vary by product and are provided at the time of delivery. Telecom Tower Services does not provide warranties beyond those extended by the original equipment manufacturer, except as expressly stated in writing. We make no independent warranties regarding equipment performance, compatibility, or fitness for a particular purpose beyond the manufacturer's stated specifications.

Returns and exchanges are accepted only for defective or damaged equipment and must be requested within fourteen (14) days of delivery. Equipment must be returned in its original packaging, unused, and in resalable condition. Custom-ordered, special-order, or non-stock items may not be returnable. Return shipping costs are the responsibility of the buyer unless the return is due to our error or defective merchandise. A restocking fee of up to 20% may apply to authorized returns that are not due to defect or damage.

Risk of loss and title to equipment pass to the buyer upon delivery to the carrier or upon physical delivery to the designated site, as specified in the purchase order or contract. We are not responsible for shipping delays, damage in transit, or loss after delivery to the carrier. Clients are encouraged to inspect all deliveries promptly and report any shortages, damage, or discrepancies within forty-eight (48) hours of receipt.

All content on our website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, digital downloads, data compilations, software, and the overall design and layout, is the property of Telecom Tower Services or our content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The compilation of all content on our website is the exclusive property of Telecom Tower Services and is protected by copyright law.

Our trademarks, service marks, trade names, logos, and slogans, including "Telecom Tower Services" and any associated designs, may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by Telecom Tower Services that appear on our website are the property of their respective owners.

By submitting comments, suggestions, ideas, or other feedback to us through our website, email, or other channels, you grant Telecom Tower Services a perpetual, irrevocable, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such submissions in any media for any purpose, commercial or otherwise, without compensation or attribution to you. You represent and warrant that you own or control all rights to the content you submit and that your submissions do not violate the rights of any third party.

To the maximum extent permitted by applicable law, Telecom Tower Services, its directors, officers, employees, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of, or inability to use, our website, services, or equipment, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any and all claims arising out of or relating to these Terms, our services, or our website, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you to Telecom Tower Services for the specific services or products giving rise to the liability during the twelve (12) months immediately preceding the event giving rise to the claim. This limitation of liability applies regardless of whether the remedy sought is based on contract, tort, strict liability, or any other legal theory.

Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, hurricanes, epidemics, pandemics, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, government regulations or restrictions, or failure of telecommunications or internet services (each, a "Force Majeure Event"). The affected party shall promptly notify the other party of the Force Majeure Event and use commercially reasonable efforts to resume performance.

You agree to indemnify, defend, and hold harmless Telecom Tower Services, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use of our website or services; (b) your violation of these Terms or any applicable law or regulation; (c) your violation of any rights of a third party, including intellectual property rights or privacy rights; (d) any content you submit, post, transmit, or make available through our website; or (e) your negligence or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any matter subject to indemnification without our prior written consent.

This indemnification obligation shall survive the termination or expiration of these Terms and your use of our website and services.

Your use of our website and services is at your sole risk. Our website and all content, materials, information, products, and services provided through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, completeness, reliability, timeliness, or that the website will be uninterrupted, secure, or error-free.

Telecom Tower Services does not warrant that the results that may be obtained from the use of our website or services will be accurate or reliable, or that any errors in the website will be corrected. No advice or information, whether oral or written, obtained by you from us or through our website shall create any warranty not expressly stated in these Terms.

Equipment warranties are limited to those provided by the original manufacturers and are subject to the terms and conditions specified by those manufacturers. Telecom Tower Services disclaims all other warranties with respect to equipment, whether express or implied, except as specifically set forth in a written agreement signed by an authorized representative of the Company.

These Terms and any disputes arising out of or relating to these Terms, our website, or our services shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of laws principles. You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in New York County, New York.

You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue in such courts. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, our website, or our services, the parties agree first to attempt in good faith to resolve the dispute through informal negotiations. Either party may initiate this process by delivering written notice to the other party describing the dispute and the desired resolution. The parties shall then confer in good faith for a period of not less than thirty (30) days following delivery of such notice.

If the dispute cannot be resolved through informal negotiations within thirty (30) days, the parties agree to submit the dispute to non-binding mediation administered by a mutually agreed-upon mediator in New York, New York. The costs of mediation shall be shared equally by the parties. If mediation is unsuccessful, either party may pursue binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in New York, New York, before a single arbitrator, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Notwithstanding the foregoing, either party may bring an action in a court of competent jurisdiction seeking injunctive or other equitable relief to protect its intellectual property rights or confidential information, without first engaging in mediation or arbitration. The parties agree that any arbitration or court proceeding shall be conducted on an individual basis only, and neither party shall have the right to participate in a class action or proceed on a class-wide basis.

We reserve the right to suspend or terminate your access to our website and services, in whole or in part, at any time and for any reason, including but not limited to breach of these Terms, fraudulent activity, non-payment, or conduct that we determine to be harmful to our business interests or other users. Termination may be effected without prior notice, although we will make reasonable efforts to notify you of the termination and the reasons therefor.

Either party may terminate a service agreement or ongoing project by providing written notice to the other party in accordance with the termination provisions set forth in the applicable contract. Upon termination of a service agreement, you remain obligated to pay all amounts due and owing for services rendered and equipment delivered prior to the effective date of termination. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, limitation of liability, indemnification, and governing law.

Upon termination of your account or access, your right to use our website and services immediately ceases. We shall not be liable to you or any third party for any termination of your access to our website or services. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect. The invalidity of any provision in a particular jurisdiction shall not invalidate such provision in any other jurisdiction, nor shall it affect the validity of the remaining provisions.

The parties agree that the court may modify the invalid, illegal, or unenforceable provision to the extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties to the maximum extent possible. If such modification is not possible, the parties shall negotiate in good faith to replace the invalid provision with a valid provision that achieves the closest possible economic and legal effect to the original provision.

These Terms, together with our Privacy Policy, Disclaimer, and any other legal notices or agreements published by us on our website or executed in writing between you and Telecom Tower Services, constitute the entire agreement between you and Telecom Tower Services concerning the subject matter hereof and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, with respect to such subject matter.

No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Telecom Tower Services to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.